Return Policy

* All returns require a RMA (return merchandise authorization) number

Buku wireless does not offer refunds, only exchange or store credit

In order to request a RMA, we need the following information:

First & Last name

Contact info (email/phone#)

Order number, order date

Product info (product name(s), product code(s), quantities)

Reason for return (wrong items, wrong order, defective merchandise, shipping damage)

Once we receive the above information we will review the request and issue you the RMA number.  All requests for returns must be made within 14 days from delivery receipt.  Once we issue the RMA number, please indicate if you prefer to exchange the items or store credit.  The customer is responsible for all return shipping fees.  Buku Wireless will not levy any additional shipping fees for exchange/credit orders.  All exchanges and credits will expire after 180 days from receipt of return.